Frequently Asked Questions
Everything you need to know about shopping with The Cornish Company.
How long does shipping take within the UK?
Standard shipping typically takes 3-5 business days. We also offer an express delivery option which arrives within 1-2 business days if ordered before 2 PM.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your products locally sourced?
Yes, we pride ourselves on supporting local artisans and suppliers across Cornwall to ensure the highest quality and authentic heritage in every product.
Do you offer international shipping?
Currently, we ship to the UK, Europe, and North America. Shipping rates and delivery times vary based on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.